Privacy Policy
This Privacy Policy explains how The Precision Wellness Practice collects, uses, shares, and protects personal information when you visit precisionwellnesspractice.com, interact with our marketing, or purchase any program or service. It applies to all users including website visitors, email subscribers, event attendees, and enrolled practitioners.
1. Who We Are
The Precision Wellness Practice is a licensed practice operating system for health and wellness practitioners, founded by Sachin Patel and Dipa Chauhan-Patel. We operate from Mississauga, Ontario, Canada and primarily serve practitioners in the United States. References to “we,” “us,” or “our” refer to The Precision Wellness Practice.
For privacy inquiries: info@precisionwellnesspractice.com
2. Information We Collect
Information you provide directly
- Name, email address, phone number, and professional credentials submitted via forms, the Scorecard, call bookings, event registrations, or program applications
- Practice name, location, and business details provided during application or onboarding
- Payment information collected at checkout (processed by third-party processors; we do not store full card numbers)
- Messages and communications sent via contact forms, email, or support requests
- Survey responses and feedback provided voluntarily
Information collected automatically
- IP address, browser type, device type, and operating system
- Pages visited, time on site, links clicked, and referring URLs
- Cookie and tracking pixel data (see Section 5)
- Form submission and interaction data
Information from third parties
- Data from advertising platforms (Meta, Google) when you interact with our ads
- Booking and scheduling data from Practice Better
- CRM and automation data from GoHighLevel
3. How We Use Your Information
- To respond to inquiries and process program applications
- To deliver programs, onboarding, events, and purchased services
- To send transactional emails related to bookings, purchases, and program access
- To send marketing emails and SMS messages you have opted into
- To run targeted advertising on Meta and Google
- To analyze website traffic and improve content and user experience
- To process payments and manage billing including payment plan collections
- To enforce our Terms and Conditions and protect against fraud or misuse
- To comply with applicable legal obligations
We do not sell your personal information to third parties for their own marketing purposes.
4. Third-Party Services We Use
The following platforms may process your personal data as part of delivering our services. Each operates under its own privacy policy.
- GoHighLevel (GHL): CRM, email automation, SMS, and pipeline management
- Practice Better: Appointment booking, scheduling, and payment processing for the Clarity Call / Build Session
- Stripe: Payment processing for program enrollments
- ThriveCart: Checkout and order management
- WordPress.com (Automattic): Website hosting and content management
- Jetpack: Site performance, security, and analytics
- Google Analytics: Website traffic analysis
- Google Tag Manager: Script and tag management
- Meta (Facebook) Pixel: Advertising measurement and retargeting
- Zoom: Live online events and workshops
- YouTube: Video hosting and embedding
We do not share your data with these providers for purposes beyond what is necessary to operate our services.
5. Cookies and Tracking Technologies
Our website uses cookies, pixels, and web beacons for the following purposes:
- Essential cookies: Required for the website to function
- Analytics cookies: Help us understand how visitors use the site (Google Analytics)
- Marketing cookies: Track ad performance and support retargeted advertising (Meta Pixel, Google Ads)
- Functional cookies: Remember your preferences
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect site functionality. California residents and EEA users have additional rights regarding cookies under Section 9.
6. Email and SMS Communications
When you opt in to receive emails, you may receive educational content, program updates, event invitations, and promotional offers. Every marketing email includes an unsubscribe link. You may also request removal by emailing info@precisionwellnesspractice.com.
Transactional emails related to purchases, bookings, or program access are not subject to marketing opt-out as they are required to fulfill your service agreement.
Our email practices are designed to comply with the US CAN-SPAM Act and Canada’s Anti-Spam Legislation (CASL). We obtain express or implied consent before sending commercial electronic messages as required under CASL.
SMS / Text messaging
If you provide your mobile number and opt in to SMS, you may receive appointment reminders, event notifications, and program-related messages. Message and data rates may apply. Reply STOP to unsubscribe at any time. Reply HELP for assistance. We do not send unsolicited marketing texts. Our SMS practices are designed to comply with the US Telephone Consumer Protection Act (TCPA).
7. How We Share Your Information
We do not sell or rent personal information. We may share data only in the following circumstances:
- Service providers: Third-party platforms in Section 4 that process data on our behalf
- Payment processors: To complete and verify transactions
- Legal compliance: When required by law, court order, or governmental authority
- Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users
- Safety and rights: To enforce our Terms, protect user safety, or prevent fraud
8. Data Retention
We retain personal data for as long as necessary to fulfill the purposes in this policy and comply with legal obligations. Typical retention periods:
- Active subscriber and customer records: retained while the relationship is active plus up to 3 years
- Transaction and purchase records: up to 7 years for financial and legal compliance
- Inactive leads: reviewed and purged periodically
You may request deletion of your data at any time (Section 9). We honor deletion requests within a reasonable timeframe subject to legal retention requirements.
9. Your Privacy Rights
All users
You may request access to, correction of, or deletion of your personal data at any time by emailing info@precisionwellnesspractice.com.
California residents (CCPA / CPRA)
California residents have the right to know what personal information is collected and how it is used, request deletion, opt out of the sale or sharing of personal information, and receive non-discriminatory treatment for exercising privacy rights. To submit a California privacy request, email us with “California Privacy Request” in the subject line. We do not sell personal information as defined under California law.
Canadian residents (PIPEDA)
As a Canadian-based company, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to access personal information we hold about you and to challenge its accuracy. Contact our privacy officer at the email listed above.
EEA / UK residents (GDPR / UK GDPR)
If you are located in the European Economic Area or United Kingdom, you have rights under GDPR including access, rectification, erasure, restriction, portability, and the right to object. Our lawful bases for processing include consent, contract performance, legitimate interests, and legal obligation. To exercise your rights or lodge a complaint, contact us or your local data protection authority.
10. Cross-Border Data Transfers
We are based in Canada and serve users primarily in the United States. Your data may be transferred to and processed in Canada, the United States, and countries where our service providers operate. Where international transfers occur, we rely on appropriate safeguards including data processing agreements with service providers.
11. Children’s Privacy
Our website and services are intended exclusively for adults aged 18 and older. We do not knowingly collect personal information from minors. If you believe we have collected information from someone under 18, contact us immediately and we will delete it promptly.
12. Security
We implement reasonable technical and organizational safeguards including HTTPS encryption, access controls, and secure third-party processors. No transmission over the internet is completely secure and we cannot guarantee absolute security.
13. Changes to This Policy
We may update this policy periodically. The “Last updated” date at the top reflects the most recent revision. Material changes will be communicated via a notice on our website or by email. Continued use of our site or services after changes are posted constitutes acceptance of the updated policy.
14. Contact and Complaints
The Precision Wellness Practice has designated a Privacy Officer responsible for overseeing compliance with this policy and applicable privacy legislation including PIPEDA and Quebec Law 25 (Act Respecting the Protection of Personal Information in the Private Sector).
Privacy Officer
The Precision Wellness Practice
77 City Centre Drive, Suite 501
Mississauga, Ontario, L5B 1M5, Canada
Phone: +1 (647) 370-0285
Email: info@precisionwellnesspractice.com
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca, the Commission d’accès à l’information du Québec (for Quebec residents) at www.cai.gouv.qc.ca, or your applicable state or national data protection authority.
Note for Quebec residents: In addition to PIPEDA, your personal information is protected under Quebec’s Act Respecting the Protection of Personal Information in the Private Sector (Law 25). You have the right to access and correct your personal information, and to be informed of any automated decision-making that produces legal or significant effects. Data breaches affecting Quebec residents will be reported to the Commission d’accès à l’information and affected individuals within the timeframes required by Law 25.